Refund policy

Returns:
EXCHANGE ONLY Within 14 Days. Unworn, Unwashed Items with Original Tags & Receipt. Items Purchased Online Can Be Exchanged In Store.

Clearance & Sale, All Jewellery, Swim Wear & Undergarments  Are a Final Sale.

Additional non-returnable items:
Gift cards
Housewares

To complete your Exchange we require a receipt or proof of purchase.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Exchange.
If you are approved, then your Exchange will be processed.

Sale items (if applicable)
Only regular priced items may be exchanged unfortunately sale items are a FINAL SALE

(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Bellalus@live.ca and send your item to:

 

To exchange your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.